ProQuest, part of Cambridge Information Group, US, has redesigned its website (www.proquest.com) that enables customers, partners, end users and other visitors to find what they're looking for with greater ease. The redesigned site - the result of extensive librarian and user feedback, testing, and focus groups - gathers information on ProQuest brands and products and enhances discovery with powerful search capabilities and tools.
Among the key features of new site are the ProQuest Support Center, more powerful search engine, and an all-new product access feature that directs end-users to library gateways. The ProQuest Support Center brings ProQuest's acclaimed customer service, technical support and training onto the Web 24/7. With a virtual decision-tree, the Support Center allows users to diagnose and fix problems, plus answer all types of questions from 'How do I login to products from home?' to 'How do I run usage reports?'.
Website visitors can also quickly zero in on products that meet their needs with an enhanced search engine that includes more precise ways to find product information. Searches can be narrowed by subject, library type, or name and results can be filtered by key criteria. The outcome is fast, intuitive navigation of the breadth of ProQuest's products and brands, delivering users to just the right solution. Additionally, with its new Product Access feature, ProQuest helps end-users understand how to connect to content through their library.
The redesigned website will continue to evolve over the coming months, creating an even more seamless user experience for ProQuest customers, partners, and researchers.
