Distribution services provider Turpin Distribution, UK, is set to launch a new comprehensive and fully integrated e-commerce service for journal subscriptions. The service will be open to all of the company's journal publishers and customers.
Customers will be able to search for titles across all Turpin's publisher clients and view prices, by geographic region, type and currency. Once registered and logged in, customers will then be able to manage their account and subscribe to multiple titles in one go. The system enables libraries to subscribe to one or more journals, collections and databases using the secure shopping cart; view their order and transaction history for all orders placed via the new site and manage their account, including multiple ship-to addresses and change ship-to addresses with immediate effect; and select calendar year or anytime-start subscriptions, if applicable, and select the start issue of an anytime-start subscription. Libraries can also renew subscriptions and pay proforma invoices sent by Turpin as part of the renewals process.
Journal publishers will benefit from a higher level of customer satisfaction through ease and speed of subscription procurement and a simplified, faster renewals process which should reduce false lapses. They will also receive all the additional marketing information provided directly by their customers via the registration process. Any changes that the customers make through the account management system are registered in the company's UK and US distribution centres and in the publisher reports with immediate effect. This ensures that publishers have the most up-to-date information about their customers as possible.
