Wolters Kluwer Health, a global provider of information for healthcare professionals and students, has announced that its Global Customer Support team for the Ovid and LWW Journals product lines has received the NorthFace ScoreBoard Award from Omega Management Group Corp for excellence in service during 2013.
This is the third consecutive year the team has received the award. The NorthFace ScoreBoard award is presented annually to companies that exceed expectations in customer satisfaction scores - based solely on direct customer feedback - during the prior calendar year.
Omega's methodology measures customer satisfaction and loyalty levels on a 5-point scale (or equivalent) four times during the year in such categories as technical support, field service, customer service and account management. NorthFace ScoreBoard Award recipients are companies who, based solely on survey responses from their own customers, achieved a 4.0 or above out of a possible 5.0.
