Healthcare information provider Wolters Kluwer Health, US, has announced that it has been ranked second overall among software vendors in the 2012 Top 20 Best in KLAS Awards: Software and Professional Services report. Only Epic outranked the company in the annual report from KLAS, an independent healthcare IT vendor research firm that recognises healthcare vendors for their leadership in working with customers to ensure satisfaction.
Six Wolters Kluwer Health solutions were included in the 2012 Awards. ProVation MD received top ranking in the Clinical Procedure Documentation category for the sixth consecutive year, while ProVation Order Sets, powered by UpToDate Decision Support, received the highest product quality rating in the Clinical Decision Support-Order Sets and Care Plans category. At 97 percent, ProVation Order Sets also had the highest percentage of users indicating they would purchase the product again.
In the Clinical Decision Support-Referential category, 96 percent of UpToDate users and 91 percent of Lexicomp Online users said they would buy the products again. In the Infection Control and Monitoring category, 92 percent of Sentri7 Infection Prevention users indicated they would purchase the patient surveillance technology again. MediRegs ComplyTrack Suite received top ranking in the RAC Management category.
The annual Best in KLAS Awards seeks to measure performance based on customer surveys and in-depth interviews and gauges insight into specific strengths, weaknesses and future expectations for companies and their products. For the 2012 report, KLAS conducted more than 20,000 total interviews with providers to determine the performance of hundreds of software and professional services firms and their offerings.
