The Association of Research Libraries (ARL) is offering a new consulting service, Organizational Performance Assessment for Libraries (OPAL), to help academic libraries effectively integrate strategy, planning, and assessment within the institution.
OPAL is the successor to, and builds upon, the Effective, Sustainable, and Practical Assessment (ESP) initiative, which has supported consultations with 42 libraries since 2005/06. The ESP initiative was developed by ARL Visiting Program Officers Jim Self, Director of Management Information Services, U. of Virginia Library, and Steve Hiller, Director of Planning and Assessment, U. of Washington Libraries, working with Martha Kyrillidou, ARL Senior Director of Statistics and Service Quality Programs.
OPAL will guide the library to establish effective strategies aligned with its university mission and vision, to monitor and document progress toward plans and goals, and to provide stakeholders with a persuasive and easily understandable summary of the library's role in the academy. Additionally, the service will help the library to focus on strategic decision-making and on collecting, analysing, and presenting information that demonstrates the library's impact, outcomes, and value.
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