Healthcare information provider Wolters Kluwer Health has announced that its Customer Support organisation for its Ovid and Lippincott Williams & Wilkins businesses received certification for the fourth time as a Center of Excellence by BenchmarkPortal, the global leader in support center benchmarking. The Technical Services team has been recognized again with this award for 2013.
BenchmarkPortal recognition is a rigorous certification process where only 10 percent of organisations surveyed are awarded a "Certification of Excellence." Wolters Kluwer Health's Technical Services team was the first in the STM industry to achieve certification in 2005. Several Wolters Kluwer Customer Support organisations have since earned certifications for both Customer Service and Technical Support.
As part of the certification process, BenchmarkPortal audits and verifies the center's key performance indicators and compares that data to data from other peer organisations in its best practice database. Organisations that demonstrate superior performance on both cost-related metrics and quality-related metrics compared with their industry peers earn the award.
