The Association of Research Libraries (ARL) will offer a workshop about acting on LibQUAL+ survey results, led by Martha Kyrillidou, ARL director of statistics and service quality programs; Lisa Hinchliffe, professor at the University of Illinois at Urbana-Champaign; and Raynna Bowlby, ARL consultant. 'Using LibQUAL+® Effectively and Strategically' will be held over two half days, October 22–23, 2013, in conjunction with the Southeastern Library Assessment Conference in Atlanta, Georgia.
LibQUAL+ is a survey tool that solicits users' opinions of library service quality. The survey has been used by over 1,200 libraries worldwide and has been a foundational element of library assessment initiatives. Increasingly, academic and research libraries recognise that assessment is not an end in itself; rather, assessment is part of the library's overall management strategy.
This workshop will enable staff with responsibilities for planning or assessment to gain a better understanding of their library's most recent LibQUAL+ survey results, how to use those results effectively to achieve service-quality improvements, and how to integrate this tool into the library's strategic planning and other organisational performance efforts.
As a result of attending this workshop, participants will understand their library's most recent LibQUAL+ survey results; mine LibQUAL+ data using three different interpretation frameworks; identify specific targets for service-quality improvement; consider ways to develop knowledge and accountability throughout the library in order to improve library service based on the survey results; and connect LibQUAL+ to the organisation's strategic plan and other organisational performance systems.
