In the light of changing technological, information and commercial environments, all sectors are focused on maintaining their market share. Outsourcing, offshoring and shared services looked promising for areas such as learning, research, information management and data mining to help companies have a competitive edge. Specific offshore models such as Knowledge Process Outsourcing (KPO), content transformation and even an ‘offshore centre for excellence’ help avoid process repetition and streamline business prospects. With the current economic downturn and its impact on outsourcing and shared services, experts predict such arrangements are likely to trickle further down the information spine.
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