People have become used to engaging with each other and with organizations with the greatest of ease. However, an employee’s digital interactions within their work environment fall well short of the commercial standard and cause frustration. This can affect productivity and the Digital Employee Experience (DEX).
DEX involves content, internal communications, support for corporate culture, collaboration and social tools, and a place for online tasks. Therefore, a way to improve DEX is to improve findability. Taxonomies can certainly enhance findability by helping employees find information within their organizations. Implemented in an ECM, SharePoint, or other intranet platform, taxonomy terms can link users to the desired content more precisely and comprehensively than by search alone. Besides, taxonomies can help employees find online spaces where they can perform activities and collaborate.
Furthermore, internal taxonomies are designed with user needs and experience in mind. In a typical internal taxonomy project, diverse users of the organizational intranet are interviewed about the content they create, the information they seek, and the online tasks they perform. Specifically, the employees are asked about the topics, the document types, and the intranet pages they visit.
So, when an internal taxonomy is designed based on the information provided by employees, it is going to allow the employee to interact seamlessly with the organization. In turn, when relevant information is accessible — findability is improved — it can serve to enhance both engagement and productivity thereby enriching the digital employee experience.
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