APQC's Process Classification Framework® (PCF) is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and externally with organizations from any industry. It also forms the basis for various projects related to business processes.
APQC's PCF is designed as a framework and global standard to be customized for use in any organization. Thus, the PCF does not list all processes within a specific organization, and not every process listed in the framework exists in all organizations.
The PCF is also used as the basis for APQC's Open Standards BenchmarkingSM, where organizations can benchmark their performance against other organizations. APQC tracks responses according to the processes enumerated and defined in the PCF.
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