Wolters Kluwer Health has been awarded the 2024 NorthFace ScoreBoard Service Award℠ (NFSB) for excellence in customer service, marking the 14th consecutive year that its Ovid® and Lippincott® support teams have earned the distinction. The company once again achieved the NFSB’s “Summit” classification, which recognizes consistent, world-class customer care.
The award reflects Wolters Kluwer’s sustained performance in customer experience, as demonstrated by a Net Promoter Score (NPS) of 83%, significantly above the industry average of below 40%, and a ScoreBoard Index rating of 4.8 out of 5. These metrics are based on verified client feedback and independently reviewed by the Customer Relationship Management Institute LLC (CRMI), which oversees the NFSB program.
Originally launched by CRMI in 2000, the NorthFace ScoreBoard Award honors organizations that meet or exceed customer expectations in areas such as technical support, field service, account management, customer training, and professional services. It also places emphasis on values such as employee empowerment, organizational trust, and long-term client engagement. Wolters Kluwer’s sustained recognition underscores its strategic emphasis on customer satisfaction as a driver of operational excellence.
CRMI noted that Wolters Kluwer continues to distinguish itself among a select group of companies maintaining superior service standards year after year.
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