The Association of Research Libraries (ARL) Statistics and Assessment Program is offering a workshop entitled Basic Skills for Analyzing Library Service Quality Assessment Data. This workshop will provide basic skills for the quantitative analysis (both statistical and graphical) of library service quality assessment data. Prior to the workshop, the programme will host a LibQUAL+ Share Fair at the same location.
The Basic Skills workshop will cover topics such as: Service Quality Assessment in the Context of the Modern Research Library; Are the Data Trustworthy?: Score Reliability; Some Statistical and Graphical Score Interpretation Frameworks; and Some Basic Statistical and Graphical Tools in Software.
The LibQUAL+ Share Fair is a free, informal, science-fair style gathering featuring brief presentations/poster sessions by current and past LibQUAL+ survey participants highlighting examples of quantitative and qualitative analysis available from survey results and marketing ideas. The Share Fair also offers an opportunity to learn about other institutions' overall LibQUAL+ experience. The event is open to all past, current, and potential LibQUAL+ participants.
Both events are scheduled for June 27, 2011, at New Orleans, LA (venue TBD). Interested parties are required to register for the events on or before May 27, 2011.
LibQUAL+ is a suite of services that libraries use to solicit, track, understand, and act upon users' opinions of service quality. These services are offered to the library community by the ARL. The program's centerpiece is a rigorously tested Web-based survey paired with training that helps libraries assess and improve library services, change organisational culture, and market the library.
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