Clarivate Analytics, the global leader in providing trusted insights and analytics to accelerate the pace of innovation, has appointed Gail Morrison to the newly created position of Vice President, Customer Experience.
Morrison brings more than 25 years of experience in running global client service and operations teams and has a track record in defining and directing exceptional client experience. Reporting to Robert Lemmond, Chief Commercial Officer, Morrison will be responsible for designing, building, and implementing a global Customer Experience framework for all Clarivate Analytics. She will be based in Boston, Massachusetts.
Morrison joins from ICE Data Services, where she held the position of Senior Vice President of Client Experience and Service. In her career, Morrison has held senior positions at the Intercontinental Exchange, Interactive Data, Nasdaq and Thomson Reuters. She has an impressive track record in improving customer experience, creating service-focused cultures, building high-functioning teams and executed change on a global scale.
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