Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and powering innovation, has announced that Tom Ogier has been named a Silver Award winner for Customer Service Executive of the Year in the 2020 Best in Biz Awards.
Ogier began directing the Customer Service team at CCC 11 years ago. Since then, his group has expanded into six new countries. In addition, Ogier helped launch alternative customer support channels such as live chat and the CCC KnowledgeBase and co-led the development of a sophisticated analytics suite to enable data-driven decisions to improve capacity and address customer needs. Ogier also skillfully managed his team’s transition to work-from-home to ensure continuity of service during the pandemic. By thoughtfully investing in innovative technology and scalable solutions, he has streamlined processes to improve and simplify the CCC customer experience.
Best in Biz Awards winners are determined based on scoring from independent judging panels assembled from some of the most respected newspapers, TV and radio outlets, and business, consumer, technology and trade publications in North America. Combining top editors’ and reporters’ unparalleled expertise and experience with the objectivity inherent in the journalistic ethos and further enhanced by the breadth and variety of outlets represented on the panel, Best in Biz Awards is uniquely able to determine the best of the best from among hundreds of entries. The 2020 judging panel included, among others, writers from Barron’s, USA Today, Consumer Affairs, Healthcare Innovation News and Wired.Click here to read the original press release.