Reference databases provider Credo Reference, US, has announced that it has added 'Librarian Connect' to its Literati solution. The new service offers texting capabilities along with chat and e-mail. It is powered by Mosio, Inc., a mobile software and solutions company providing text messaging and web solutions to help businesses connect with customers and their workforces on the go.
The Librarian Connect service includes functionalities like integration within the Literati platform for a seamless end-user experience, and web-based live chat that enables librarians to offer real-time assistance. The services comes pre-loaded with the library's customised educational videos and tutorials created by the Literati team for easy, on-demand distribution and offers e-mail response management.
Other features include 'Text a Librarian' via SMS, allows librarians to be accessible to end-users everywhere, and Schedule Text (SMS) Alerts that seek to increase mobile engagement through scheduled alerts and updates.
