Library automation solutions provider Ex Libris Group has announced the appointment of Steven Savaglio as director of support for Ex Libris North America.
Savaglio comes to Ex Libris from IBM, where he held senior management positions for the past five years. As head of the Customer Experience and Client Care groups, he managed and unified support and customer experience efforts for six IBM Business Analytics software brands.
Ex Libris provides efficient, user-friendly products that serve the needs of libraries today and will facilitate their transition into the future. Dedicated to developing creative solutions in close collaboration with customers, Ex Libris enables libraries to maximise productivity and efficiency and, at the same time, greatly enhance the user experience. By empowering users to discover and obtain the information they need, libraries ensure their position as the bridge to knowledge.
