Frontiers has achieved a significant milestone by becoming the first scholarly publisher to receive a top-tier accreditation in customer experience from NPSx℠ by Bain & Company, co-creators of the Net Promoter Score. The accreditation is largely considered the gold standard for measuring customer loyalty and is used by two-thirds of Fortune 1000 companies. The accreditation is the result of Frontiers’ commitment to delivering exceptional customer experience for researchers – and the publisher has been officially recognized and accredited by NPSx℠ as ‘very good’.
Bain & Company has a proven history of expertise in the field of customer experience. The accreditation system serves as a valuable tool for organizations seeking to improve their performance by adopting best practices that focus on enhancing and excelling in customer experience.
Frontiers' pioneering achievement in receiving top-tier customer experience accreditation from NPSx℠ by Bain & Company solidifies its position as a trailblazer in the scholarly publishing industry. With a continued focus on delivering exceptional customer experiences, Frontiers is poised to maintain its reputation as a leader in customer loyalty and excellence. This achievement reaffirms the publisher's commitment to supporting researchers worldwide and advancing the cause of open science.
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