The HighWire leadership team has been further strengthened by the appointment of three key individuals following the opening remarks by HighWire Press, Inc. CEO, Dan Filby, at the Spring HighWire Publishers' Meeting. The new appointments include John Doherty, Director Technical Support; Andre Kvaternik, Senior Director Professional Services; and Rob Smyth, Director of Engineering Quality Assurance.
John and Rob have over 15 years' experience each of building and leading dynamic, fast-paced technical support and QA organisations; while Andre has over 20 years' experience leading high-performing development and deployment teams within service organizations, all with global companies. Andre is based in California at HighWire's head office, while John and Rob will operate from the new Belfast International Centre. All hires are ideally placed to provide service and support to HighWire's growing global customer base.
At the Spring Publishers' Meeting, Dan shared news of the positive progress made in 2015 across HighWire's business including Key Performance Indnciators across operations. HighWire's core products: BenchPress, JCore, and Folio have all benefited from significant development. The recent investment in the infrastructure has resulted in improved uptime and performance across all products.
John, Rob, and Andre will continue to build upon this good work particularly with regards to the implementation of HighWire's new support process; a customer-centric alignment of Statement of Work process; the "right first time" approach to QA processes; and the delivery and quality of projects for HighWire customers.
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