The Association of Research Libraries is inviting libraries to join the global assessment community of LibQUAL+® by registering for the 2020 LibQUAL+ survey.
LibQUAL+ is a tool that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. The protocol is a rigorously tested web survey that helps libraries assess and improve library services, change organisational culture, and market the library.
Since 2000, more than 1,300 libraries in 35 countries have participated in LibQUAL+, including college and university, community college, health sciences, and academic law libraries. This growing community of participants and its extensive data set of more than two million completed surveys are rich resources for improving library services.
New participants may register for the 2020 LibQUAL+ by emailing libqual@arl.org. Past participants may register on the LibQUAL+ website and may be eligible for reduced fees. Institutions that participated in LibQUAL+ in 2019 will receive a discount of $1,000 on their 2020 survey registration, and institutions that last participated in 2018 will receive a discount of $500.
As a benefit of registration, participants are able to view results for all libraries participating in the same survey year. For access to the full set of survey results from 2000 through 2019, institutions may purchase an annual LibQUAL+ Membership Subscription for $1,000.
Registration is ongoing and enables participants to implement a survey at any time during the two LibQUAL+ survey sessions in 2020 - Session I: January 15–May 31, 2020; Session II: July 1–December 9, 2020. Registration for the 2020 survey year will close on November 1, 2020.
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