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LibQUAL+ library customer satisfaction survey 2021 registration is now open -

The Association of Research Libraries (ARL) has opened 2021 registration for LibQUAL+®, a leading library customer satisfaction assessment tool. For the past 20 years, libraries have depended on LibQUAL+ survey data to evaluate the needs and satisfaction levels of their users. With LibQUAL+, libraries are able to access raw data and comments to identify priorities, successes, and concerns. First-time users of the tool can use it to measure progress against peer institutions. Repeat users are able to track progress over time and assess changes made to their library since the previous survey.

Since 2000, LibQUAL+ has been utilised by almost 1,400 libraries in 35 countries. It has helped libraries gather over 2.8 million responses, with 37 percent of respondents providing additional comments.

LibQUAL+ provides libraries with the necessary tools and data for effectively allocating resources, analysing deficits, and identifying best practices. Additionally, with LibQUAL+, libraries are able to assess users’ perceptions of customer treatment and overall library staff performance, and evaluate information resources available for users and accessibility of those resources. Libraries are also able to review their implementation of ‘library as place,’ including their library’s environment, individual and group study spaces, and equipment. This institutional data enables libraries to determine whether their services are meeting user expectations—and develop services that better meet those expectations.

The LibQUAL+ 2021 survey will open on January 15, 2021. Registration is ongoing and enables participants to implement a survey at any time during the two LibQUAL+ survey sessions in 2021: January 15–May 31, 2021 and July 1–December 9, 2021.

New participants may register by emailing libqual@arl.org. Past participants may register on the LibQUAL+ website and may be eligible for reduced fees. Institutions that participated in LibQUAL+ in 2020 will receive a discount of $1,000 on their 2021 survey registration, and institutions that last participated in 2019 will receive a discount of $500.

Registration for the 2021 survey year will close on November 1, 2021.

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