The National Library of Medicine has announced the appointment of Margaret McGhee as Chief, Public Services Division. She will assume this role on December 9, 2019. McGhee will lead the Division responsible for several key NLM programs including MedlinePlus, the main web site, customer service, management and preservation of the collection, and delivery of onsite services and interlibrary loans. McGhee brings solid experience in serving a variety of library users to her new position.
McGhee comes to NLM from the NIH Library (NIHL), where she served as the Chief of the Education Services Branch. She has experience overseeing the Library’s efforts to optimise customer experience using the Balanced Scorecard strategic planning tool, and managing the informationist program, bibliometrics services, instruction and training, communications, and outreach and marketing Program.
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