OCLC has introduced Wise, the first community engagement system for US public libraries. A proven solution used by more than 75 percent of public libraries in the Netherlands, Wise is engineered to elevate library experiences, the experiences of the people who use the library and the dedicated staff who engage with the community.
Uniquely holistic in its design, Wise integrates tools for increasing community engagement with the functions of library management. A marketing component simplifies the creation and distribution of more personalised and targeted communications-helping improve current customer relationships and build new connections with the wider community. Getting the right message to the right person is as easy as dragging and dropping data components.
Fuelled by customer behavioural data, Wise also delivers meaningful insights about how to best evolve library collections to reflect the needs and preferences of the community. This collection management approach combines internal expertise with evidence-based advice about what to keep, buy, move, and weed - down to the shelf level in real time.
Acquired by OCLC in 2013, Wise is a highly -customisable and proven service that is currently used by more than 75 percent of public libraries in the Netherlands. The service is being thoughtfully tailored to address the specific needs of U.S. public libraries. As part of a comprehensive approach, OCLC conducted multiple advisory sessions with U.S. public library leaders and spent time in the field for in-depth discussions and observation. OCLC staff also partnered with Allen County Public Library (ACPL) in Fort Wayne, Indiana, for evaluative product testing.
Wise will be available in the United States later this year. OCLC will showcase Wise at the Public Library Association 2018 Conference in Philadelphia, March 20-24 at the OCLC booth (#1001).
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