The 2011 Service Quality Evaluation Academy, co-sponsored by the Association of Research Libraries (ARL) and the Canadian Association of Research Libraries (CARL), is now accepting participant nominations, with a deadline of December 15, 2010. The event is scheduled for March 14-18, 2011, in Toronto, Canada.
The academy is an intensive five-day program that focuses on both qualitative and quantitative methods for collecting and analysing library service quality data. Although some of the training will be presented in the context of the ARL/Texas A&M LibQUAL+ project, the program will emphasise basic concepts and skills in measurement and data analysis that will be applicable to service quality evaluations in general. There will be some time spent on relevant software skills, including the use of ATLAS.ti to analyse the content of interviews or responses to open-ended surveys and the use of SPSS for quantitative data analysis.
The academy is designed for librarians across library types and organisational structures, with a strong commitment to service quality assessment efforts. It is most appropriate for those who have direct responsibility for their library assessment efforts and show high potential for developing new and innovative assessment tools.
Library directors are invited to nominate candidates for the 2011 academy class. Directors can nominate an organisational team, but must rank order individual team members when doing so. To maximise training impact and ensure the geographic diversity of the participants, first-ranked nominees will be admitted before second-ranked nominees. Library directors and deans can be nominated by their provost or president.
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