The 2012 Service Quality Evaluation Academy, co-sponsored by the Association of Research Libraries (ARL) and the Canadian Association of Research Libraries (CARL), is now accepting participant nominations, with a deadline of December 16, 2011. The event is scheduled for March 12-16, 2012, in New Orleans, Louisiana.
The academy is an intensive five-day programme that focuses on both quantitative analyses and qualitative analysis of texts using the ATLAS.ti software and potentially some related strategies for analysing library service quality data. The academy will also provide participants with the opportunity to share library service quality assessment plans/strategies and experiences.
The programme emphasises basic concepts and skills in measurement and data analysis that will be applicable to service quality evaluations. Time is also spent on relevant software skills, including the use of ATLAS.ti to analyse the content of interviews or responses to open-ended surveys and the use of SPSS for quantitative data analysis.
The academy is designed for librarians across library types and organisational structures, with a strong commitment to service quality assessment efforts. It is most appropriate for those who have direct responsibility for their library assessment efforts and show high potential for developing new and innovative assessment tools.
Library directors are invited to nominate candidates for the 2012 academy class. Directors can nominate an organisational team, but must rank order individual team members when doing so. To maximise training impact and ensure the geographic diversity of the participants, first-ranked nominees will be admitted before second-ranked nominees. Library directors and deans can be nominated by their provost or president.
Interested parties may visit http://www.arl.org/stats/statsevents/sqacademy for more information.
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