OCLC, the non-profit computer library service and research organisation, has named Drew Bordas as Vice President of Management and Customer Operations. He will be responsible for OCLC's Customer Support, Project Management, Implementation Programs and Corporate Quality Assurance functions.
In this position, Bordas will lead an effort to sharpen OCLC's focus on member support by joining customer-facing teams with strong process and consulting skills. He will also form a team responsible for global business planning, forecasting and monitoring across the cooperative. With this new approach, OCLC aims to increase member responsiveness and coordination.
Bordas comes to OCLC from c3/consulting, a Nashville management consulting firm. While at c3, he led a team of consultants in a range of planning and operational projects serving retail, publishing, nonprofit, manufacturing, healthcare and other business segments. Prior to his work at c3/consulting, Bordas was Vice President of Business Operations at Ingram Content Group, which provides a broad range of physical and digital services to the book industry.
