NeuStar, Inc., a US-based provider of technology for online services, has announced that the Public Library of Science (PLoS) has selected its Webmetrics Application Monitoring service to augment the performance capabilities of all PLoS online services. PLoS is a nonprofit organisation committed to making the world's scientific and medical literature a public resource. All PLoS journals are immediately and freely accessible online. The customer experience when accessing their nine sites must be uniformly positive in order for PLoS to achieve its knowledge-sharing goals.
The Webmetrics Application Monitoring service will help PLoS monitor online resources such as journals, blogs and search capabilities to ensure they are available and functioning properly. Monitoring can occur in various intervals - as quickly as every 60 seconds, if necessary. Alerts are sent to PLoS once an issue is identified, so that it can be resolved as quickly as possible before customers are impacted. Further, ongoing reports and analyses are provided to assist PLoS in identifying and defusing potential problems before they occur.
Webmetrics provides collaborative performance management services for complex web ecosystems.
