Reprints Desk, Inc. has announced that it was ranked first in overall satisfaction and each category – breadth and depth of coverage, fair pricing and ease of doing business – in the Document Delivery: Best Practices and Vendor Scorecard – 2012 Update published by media, information and technology analyst and research advisory firm Outsell Inc. A free copy of the report can be viewed online at http://info.reprintsdesk.com/Portals/28841/docs/outselldocdel-rd.pdf.
The Document Delivery: Best Practices and Vendor Scorecard report updates the document delivery landscape that was last reviewed in Outsell’s 2008 report – vendor performance, the evolution of vendor offerings, and current document delivery practices and issues in the marketplace, The vendor scorecard was created using results from a September 2012 survey, which drew 156 respondents – 68 percent from the corporate sector, 14 percent from government, 13 percent from education, and 5 percent from healthcare.
Document delivery services are commonly used by corporations, academic institutions, and government organisations as a legal method for retrieving single copies of full-text papers from scholarly peer-reviewed journals that they do not subscribe to. Academic institutions are increasingly using document delivery when a quicker alternative to interlibrary loan (ILL) sharing networks are needed. Also relied on heavily for making ad-hoc decisions about adding new journal subscriptions throughout the year, the 2012 Outsell report states that document delivery is widely considered ‘still a bedrock service’ for information professionals that help their organisations fuel innovation through more efficient information acquisition and access.
Outsell Inc. is a research and advisory firm focused solely on media, information and technology. According to the firm, elite information industry executives from all over the world look to Outsell for trusted advice, bold insights, and confidential access to exclusive intelligence and decision support.
