Reprints Desk, a US-based content re-purposing company focused on medical and scientific publishing, has announced that the company was rated first in all four categories of customer satisfaction in the recently published Outsell survey 'Document Delivery - Best Practices and Vendor Scorecard.' Outsell's independent analysis rated document delivery vendors for depth and breadth of coverage, fair pricing, ease of doing business, and overall satisfaction.
Outsell, a research and advisory firm focused on the publishing, information, and education industries, undertook the study as information managers continue to be challenged by copyright compliance and the distribution and process management of single articles, patents, and other documents. The survey, conducted in January-February 2008 of 199 information professionals, draws attention to the confusing and frustrating landscape of varying requirements for digital rights management (DRM).
Users prefer to receive a consistent product, preferably original (publisher) PDFs, but the various protective measures employed by publishers lead to a very uneven user experience. Reprints Desk recently launched an app'less DRM tool that does not require the user to download a programme before accessing a document. This innovation answers the demands of both the publisher for protection and of the user of ease of access. The DRM tool is one of several customer-focused innovations the company is bringing to the marketplace.
Reprints Desk garnered the No. 1 spot for depth and breadth of coverage, came in first in fair pricing, and topped all entrants for its customer-centricity and ease of doing business. In overall customer satisfaction, Reprints Desk took first place, coming in ahead of every other vendor. The company also ranked among the highest for customer loyalty, including the significant benchmark of willingness to recommend the vendor to other buyers.
Copies of the Outsell study are available at the Outsell online store at www.outsellinc.com/store.
More News in this Theme
