Academic journal Library Quarterly has released a special issue which presents the essays written by the five keynote speakers from the 2010 Library Assessment Conference, held in Baltimore on October 25-27, 2010. Written by leaders in the growing field of library assessment and performance measurement, these papers emphasise the strategic approaches to issues of service quality, library as space, learning outcomes, performance measures and scorecards, and articulation of value and impact.
The special issue is guest edited by the conference co-chairs Martha Kyrillidou, Senior Director for Service Quality Programs at the Association of Research Libraries (ARL); Steve Hiller, Director of Planning and Assessment at the University of Washington Libraries; and Jim Self, Director of Management Information Services at the University of Virginia Library. The guest editors introduce the keynote essays, providing a touch of library assessment history. John Carlo Bertot, editor of Library Quarterly, bookends the issue with a look at what the near future may hold for library assessment.
The 2010 conference, the third in its series, marked an opportunity for the Association of Research Libraries to reflect on the service quality assessment journey it embarked upon ten years ago. This special issue of Library Quarterly is simultaneously a retrospective, a current state of library assessment across a range of service areas, and a look toward the future of library evaluation.
Complementing the five keynote essays are 64 contributed papers and 80 posters that demonstrate the wide range of assessment activities taking place in the libraries. The presentations of the papers and posters are available on the conference website at http://libraryassessment.org/ and the proceedings are forthcoming.
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