Journal subscription services provider Swets, Netherlands, has announced the launch of its new eDeals Service. Combining a powerful mix of informative data and intuitive online functionality with the knowledge and expertise of a Customer Account Manager the service will provide customers with end to end support in all aspects of an eDeal.
Direct, publisher eDeals offer many benefits to libraries but they can be incredibly complicated and time consuming to manage, particularly during the renewal phase. Swets' eDeal service will eliminate most of that hassle by installing a Customer Account Manager to act as project leader for the renewal season, alleviating some of the regular workload from customers, and provide extensive support and advice throughout the rest of the year.
This robust service will provide the tools and support to unlock the full potential of an eDeal and its content. With license conditions stored alongside publication and purchase data, customers can analyse historical information and gain an accurate insight into how their eDeal is performing at any time. The Customer Account Manager will always be on hand to explain and interpret the meaning of any particular license condition and to offer expert advice on how those conditions will relate to the customer's organisation.
In addition to that, Swets will provide some powerful assessment and evaluation tools, including detailed back year usage data on all eDeals managed via Swets, and assist in the set up of all end-user access to content.
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