Cleveland Clinic, a non-profit multispecialty academic medical center, and McGraw-Hill Professional, a division of McGraw-Hill Education, US, have released "The Cleveland Clinic Way: Lessons in Excellence from One of the World’s Leading Healthcare Organizations" in an effort to cut through the politics, the shouting and the buzzwords surrounding American healthcare. The publication, authored by Dr. Toby Cosgrove, president and CEO of the Cleveland Clinic, offers a framework to help Americans better understand how we as a society can encourage higher-quality healthcare.
Against the backdrop of real patient stories, the book explores eight trends that can make healthcare in America more efficient, as proven by the Clinic's own experience in implementing these practices. The book reveals the Clinic's approach to patient care and treatment—from multidisciplinary teams to its group-practice model to the unique way it compensates its doctors. Part of the Clinic's philosophy, which is explored in the book, also includes a conscious move from 'sick care' to 'well care,' the concept of same-day appointments to meet a need it has seen from patients, and the organisation's 'customer service' approach.
Throughout the book, Dr. Cosgrove offers his insider experience as a surgeon and healthcare executive. He acknowledges the challenges facing America's healthcare system, but takes a strongly optimistic view about the future.
"The Cleveland Clinic Way" is published by McGraw-Hill Professional. It is available in print and eBook for purchase wherever books are sold.
