Information services provider Wolters Kluwer Health, US, has announced that UpToDate global customer support team has received the NorthFace ScoreBoard Award for excellence in 2012 from Omega Management Group Corp. It is the second consecutive year that the UpToDate customer support team has been recognised by Omega for exceeding customer expectations.
Heidi Gentleman Cullen, Vice President, Global Customer Operations, UpToDate, Wolters Kluwer Health, Clinical Solutions, will accept the award during presentation ceremonies highlighting Omega's annual SCORE Conference 2013 taking place from May 29-31.
Now in its 13th year, the NorthFace ScoreBoard award is presented annually to companies that, as rated solely on survey responses from their own customers, achieved excellence in customer satisfaction and loyalty during the prior calendar year.
Omega's methodology measures customer satisfaction and loyalty levels on a 5-point scale (or equivalent) at least four times during the year in such categories as technical support, field service, customer service and account management. Award recipients achieved a customer satisfaction rating of 4.0 or above. The UpToDate customer support team, which provides customer support and training to customers in 158 countries, received a score of 4.5 for customer service and 4.4 for both individual and enterprise site support.
