Information and point-of-care solutions provider Wolters Kluwer Health, US, has announced that the UpToDate® global customer support team has received the NorthFace ScoreBoard Award from Omega Management Group Corp. for excellence in customer service and support. This is the third consecutive year that UpToDate has been recognised by Omega for exceeding customer expectations.
Since 2000, the award has been presented annually to companies who, as rated solely by their own customers, exceeded expectations in customer satisfaction during the prior calendar year. Omega is an expert in customer experience management (CEM) strategy, and helps companies boost revenue and profits by consistently exceeding customer expectations for service quality.
The award will be presented during Omega's annual SCORE Conference 2014, taking place May 21-23.
Omega's methodology measures customer satisfaction and loyalty levels on a 5-point scale (or equivalent) four times during the year in such categories as technical support, field service, customer service and account management. NorthFace ScoreBoard Award recipients are companies who, based solely on survey responses from their own customers, achieved a 4.0 or above out of a possible 5.0.
