Text analytics, cognitive search, machine learning, natural language processing (NLP), mobile email management, and new policy efforts are helping organizations discover the value of knowledge management (KM). Based on a recently concluded webinar, Stephanie Simone, managing editor of KMWorld NewsLinks, summarizes that these breakthrough technologies have renewed enthusiasm about knowledge management, particularly in the digital workplace.
KMWorld recently held a webinar with Kelly Koelliker, director, solutions marketing, Verint; Stephen Pappas, SVP, Panviva, Inc.,; and E. Scott Menter, VP business solutions, BP Logix, Inc.,. Among the topics, the experts discussed game changing breakthroughs that would take KM to the next level.
During the webinar, Koelliker pointed out the two challenges that hampered knowledge management efforts. In addition, she described how to overcome it by adding context with real-time speech analytics. Pappas agreed with Koelliker and pointed out the game changers involving digital technologies such as chatbots, voice, videos, personal assistants and many others. Menter observed that success in the digital age requires interventions such as moving logic closer to the business, reducing the reliance on hard-to-find resources, mitigating the concentration of knowledge risk and many more.
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