The American Productivity & Quality Center (APQC) has asked a roundtable of knowledge management (KM) professionals about the biggest mistakes that people make with their KM strategies. Participants included Jennifer Michael, KM Program Director at Bechtel, Darcy Lemons, KM Senior Project Manager at APQC, Sissel K. Austad, Chief Knowledge Officer at Deloitte, and Shannon Gacke, Business Solutions Analyst at AbbVie.
Participants also discussed how to identify problems that can be solved by leveraging KM, and the common traits of successful KM programs. Discussions concluded with the participants sharing tips for getting skeptical users engaged in KM.
The roundtable participants will be presenters at the APQC’s 2018 KM Conference, scheduled for April 16-20 in Houston.
Click here to read the complete discussion.
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