Data solutions provider DataSalon Ltd., UK, has announced that the American Institute of Physics (AIP) has adopted its MasterVision service to create a complete profile of all subscribing institutions and new prospects. The system merges data from many different source systems, combining subscriptions, online usage, turnaways, alert signups, single article sales, author submissions, and marketing campaigns. It also incorporates Ringgold’s Identify database that provides reference data for existing subscribers, and lists of potential new institutional prospects classified by location, size, interests, etc. All data is fully de-duplicated to create a clear summary page for each customer listing all known data in a single view.
The implementation of the MasterVision product enables AIP’s marketing team to run detailed customer analysis in seconds, identifying targeted segments for several new recruitment and renewal campaigns. Turnaways are identified using IP addresses in order to spot non-subscribing institutions with substantial interest in AIP’s online content. Online usage is tracked in detail in order to identify upward and downward trends, and to spot any ‘at risk’ subscribers whose usage is low. Individuals are automatically linked to affiliated institutions using their email address, creating accurate counts and lists of related authors, single article purchasers, and so on for each institution.
MasterVision was designed specifically for the needs of academic publishers. It provides sales and marketing teams with direct access to their data through a user-friendly web interface, without the need for expert IT assistance. MasterVision also provides AIP with easy access to a range of visuals, including pie charts, bar charts, cross tabs and maps: all enabling staff to explore and visualise AIP customers. Management dashboards combine charts and tables into a single view to provide one-click access to essential statistics and trends.
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