The Kokomo-Howard County Public Library has announced a new partnership with OCLC, a nonprofit library organisation that provides shared technologies and services to libraries worldwide. Under the deal, KHCPL will implement OCLC Wise, the first community engagement system for U.S. public libraries. The estimated rollout is the fall of 2020.
Wise is an integrated system that uses data to support changes to the collection of materials KHCPL offers so they align with the community’s needs. Wise also creates new and more meaningful engagement opportunities between the library and patrons. For instance, Wise allows patrons to review a list of topics and choose the ones that interest them. Then KHCPL will be able to share customised information with patrons, such as inviting them to library events related to subjects they enjoy.
Wise combines customer relationship management, marketing, and analytics with typical library management functionality, such as circulation and acquisitions of materials, into one holistic system.
KHCPL joins a growing list of bold early adopters in the United States and is the second library to sign from Indiana. KHCPL joins Allen County Public Library in Indiana; Anythink Libraries in Colorado; Gwinnett County Public Library in Georgia; and the Orange County Library System in Florida. Seventy-five percent of public libraries in the Netherlands use Wise.
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