Global library cooperative OCLC and the Society of College, National and University Libraries (SCONUL) have announced a new agreement for the provision of collaborative after-hours virtual reference services in the United Kingdom and Ireland.
The agreement is based on the successful initial pilot and now, established service, run with The Northern Collaboration consortium of libraries.
The service is provided by OCLC using its QuestionPoint software. QuestionPoint provides a complete virtual reference management system, integrating chat, e-mail, a reference knowledge base, reports and analytic tools to give a complete view of reference activity. This global community of reference professionals ensures member virtual reference services are staffed around the clock.
To date, 33 universities have signed up to use QuestionPoint as part of the SCONUL agreement. The group will be supported by the global QuestionPoint 24/7 reference cooperative, complemented by OCLC-employed 24/7 librarians.
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